Refund & Returns Policy

Refunds and Returns Policy for PrimeActiveGlow.com

Effective Date: November 28, 2024

At PrimeActiveGlow.com, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied, we offer a clear and straightforward refunds and returns policy. Please review the terms below to understand the process, conditions, and timeframes for returns and refunds.

1. Eligibility for Returns

You may request a return or refund under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The return request is made within 3 days of receiving your order.
  • The product was purchased directly from PrimeActiveGlow.com.
  • The product was damaged during shipping or is defective upon arrival.

Non-Returnable Items

We do not accept returns for:

  • Products that have been opened, used, or tampered with.
  • Products purchased from third-party retailers or unauthorized sellers.
  • Products damaged due to misuse or mishandling by the customer.

2. Return Process

Step 1: Contact Customer Support

  • Email us at [email protected] with the following information:
    • Order number
    • Reason for the return
    • Photos of the product (if damaged or defective)
  • Our customer support team will respond within 3 business days with instructions and a return authorization (RA) number.

Step 2: Prepare the Product for Return

  • Ensure the product is securely packaged to prevent further damage during transit.
  • Include the original invoice or proof of purchase in the return package.
  • Clearly write the RA number on the outside of the package.

Step 3: Ship the Product

  • Customers are responsible for return shipping costs unless the product is defective or we shipped the wrong item.
  • Use a trackable shipping method to ensure safe delivery.

Return Address

Prime ActiveGlow
251, Roosevelt, San Antonio, Quezon City, Philippines

3. Refunds

Eligibility for Refunds

Refunds will be processed for:

  • Products returned in compliance with the conditions outlined above.
  • Orders canceled before shipping.

Refund Process

  • Once we receive and inspect your returned product, we will notify you via email about the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within 14 business days of receiving the returned item.

Refund Amount

  • Refunds cover the cost of the product but exclude original shipping fees unless the return is due to our error (e.g., wrong or defective product).

4. Exchanges

If you receive a defective or damaged product, we can offer an exchange instead of a refund. Follow the same return process to initiate an exchange request. Exchanges are subject to product availability.

5. Costs and Fees

  • Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.
  • Restocking Fee: A 50% restocking fee may be applied for non-defective items returned without valid reasons.

6. Damaged or Defective Products

If your product is damaged or defective upon arrival:

  • Contact us within 3 days of receiving the product.
  • Provide photos of the damage or defect to expedite the process.
  • We will cover the shipping costs for the return and offer either a replacement or a full refund.

7. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

  1. Check with your bank or credit card provider as processing times vary.
  2. Contact us at [email protected], and we will assist in resolving the issue.

8. Customer Support

For any questions or concerns about our Refunds and Returns Policy, please contact us:

We value your trust and strive to provide a hassle-free shopping experience. Thank you for choosing PrimeActiveGlow.com!